JumpFromPaper values its customers, and their satisfaction is our top priority. We are here to make the process of resolving issues as efficient and smooth as possible while ensuring that our policy remains fair and transparent. Please read the following guidelines to understand our procedures and conditions for exchanges and refunds.
1. Cancellation Policy
Order processing begins within 24 hours of receiving your payment—our warehouse starts packing your products. This means time is allocated in advance, and costs are incurred. If we did not work under such strict time constraints, we might not be able to meet our delivery guidelines.
Therefore, please ensure your order is correct before clicking the submit button.
- (a). Orders canceled within 12 hours after purchase will incur a 5% transaction fee (charged by PayPal or your bank; we do not charge any cancellation fees).
- (b). Orders canceled within 12-24 hours after purchase will incur a 10% cancellation fee to cover our costs.
- (c). Orders canceled after 24 hours will incur a 20-30% cancellation fee due to additional production and time costs.
- (d). If your order has already been packed and shipped, it cannot be canceled. Please understand.
If we have already processed your shipping fee via credit card, that amount will be deducted from your refund.
- PayPal refunds will be processed within 3 business days.
- Credit card refunds will be processed within 7 business days, as banks require time for verification.
2. Eligible Reasons for Exchanges & Refunds
2.1 Quality Issues:Products with quality issues (e.g., fabric discoloration, poor workmanship, ripped seams) discovered within 2 weeks from the date of receipt are entitled to up to a 100% refund without requiring a return.
2.2 Wrongly Sent Products:Products that were incorrectly sent are eligible for a full refund or replacement.
2.3 Damaged in Transit:Products damaged during transit may qualify for a refund or an exchange for the correct item.
3. Non-Eligible Refunds
3.1 Change of Mind:Products that have already been shipped out cannot be refunded or exchanged.
3.2 Unconditional Refunds:Refunds without specific reasons are not applicable.
3.3 Customer Actions:Products delayed due to the customer’s actions (e.g., refusal to pay import tax, incorrectly stated address) are not eligible for a refund.
3.4 Force Majeure:Products delayed due to force majeure events (e.g., wars, economic crises, natural disasters) are not eligible for a refund.
3.5 Final Sale Items:Clearance or final sale items are not eligible for a refund.
4.Refund Policy
Contact Us First—No Need for Disputes
As a trusted and professional merchant, we prioritize your satisfaction and are committed to addressing any concerns you may have. Our goal is to ensure a smooth and worry-free shopping experience, backed by reliable post-purchase support.
If you encounter any issues, we kindly request that you contact us directly instead of initiating payment disputes or chargebacks. Disputes can lead to unnecessary delays, additional costs, and complications in resolving your concerns. By reaching out to us first, we can address the issue promptly and provide appropriate resolutions to ensure your satisfaction.
Refund Process
Once a refund is approved due to order cancellation or an accepted return, the amount will be refunded to your original payment method. The standard processing times are as follows:
- Credit/Debit Card: 6–10 business days
- PayPal: 7 business days
If you have not received your refund within the specified time frame, please contact us to obtain a refund reference number. You can then provide this to your bank or payment provider for further assistance.
At Jumpfrompaper, we are committed to providing you with high-quality products and excellent customer service. Our policies are designed to ensure transparency, fairness, and a seamless shopping experience. If you have any concerns or questions, please don’t hesitate to contact us—we’re here to help every step of the way.